TERMS & CONDITIONS – The House of Flowers

OUR CONTRACT

All order requests received are an offer to purchase and are subject to acceptance by The House of Flowers, and any of its personnel reserved the right, at our absolute discretion. In the event of rejection, we will refund or cancel any payments received in full, via payment method used to place the order. Acceptance of your offer and completion of the contract between us only takes place when we start to process your order. Completing an order online via our website also means you have read and understood our terms and conditions. 

DELIVERY DATES + TIMES

As a part of the checkout process on this website, you will be able to select the date for the delivery for your order. We will make every effort to satisfy your selection, but this cannot be guaranteed. Delivery times for residential addresses will be completed between 9am and 6pm Monday to Friday local time. Delivery times to business addresses are completed between 9am and 5pm local time. We will endeavour to complete all deliveries as early as possible however during peak seasons and ‘hallmark holidays’ this may not always be possible. 

CHANGES TO YOUR ORDER

If you wish to alter your order, please do so by contacting us on (03) 64251704 or by email info@thehouseofflowerstas.com.au We’ll always do our best to make last minute changes for you, but we can only guarantee those changes if notified no less than 48 hours.

YOUR CANCELLATION RIGHTS

You can cancel single orders by giving us not less than 48 hours notice prior to the requested delivery date. In those circumstances, a full refund will be given. If a lesser period of notice is given we will only give a refund if we have not started the preparation of your order at the time notice is given. The easiest way to cancel your order is to call (03) 64251704 or email us on info@thehouseofflowerstas.com.au 

REFUND POLICY

The House of Flowers goes to great lengths to source the very best flowers and products for our customers. Flowers sold online are perishable and a flowers life span is dependent on the variety, season, environment and care, resulting in varied life spans for different flowers.

Flower availability is dependent on seasonality and market availability. As a result, not all goods produced are exactly as pictured on online. By accepting these Terms & Conditions you are acknowledging there may be material differences between images and produced goods.

You can generally expect your flowers to last 4-7 days provided they are cared for correctly.

5 Steps that will help your flowers to last as long as possible;

1. Stems should be cut on a sharp angle as soon as you receive them and place into a vase full of fresh water.
2. Remove any leaves that sit below the waterline and always ensure the vase or container is clean.
3. Always keep an eye on the water level and change every two days. For boxed arrangements carefully water daily.
4. Keep your flowers out of direct sunlight, heating and air-conditioning.
5. Remove spent blooms to prevent spoiling the blooms still alive.

If you feel the flowers have not lasted for at least 3 days let us know within this time by calling (03) 64251704 or emailing at info@thehouseofflowerstas.com.au

The House of Flowers reserves the right to request photos or images of the original flowers. The House of Flowers requires that any dissatisfaction of the freshness of the flowers to be communicated to our Team within 3 days of delivery.

To assist us in quality control, we may request to collect the original flowers. Regrettably we cannot arrange a redelivery of replacement flowers to you if the original flowers are disposed of or images are unavailable. Any refunds will be processed via the same method of payment.

We are available on (03) 64251704 or email info@thehouseofflowerstas.com.au to answer any of your concerns or questions regarding the care of your flowers.